“Telecom Wholesale selected the site-share.com product from Tarantula.net to manage our Mobile Co-Location product.  It provided a tried and tested, industry ready workflow solution, that has been used by all the UK carriers for over 7 years. 
 
We selected the system, as it met our needs both for service level regulatory compliance and the timescales required to implement a robust provisioning system for mobile co-location.
 
We found Tarantula.net to be a knowledgeable software partner, professional in customising the system, in order to meet our internal workflow process.” - Telecom Wholesale

Tarantula.net have released the site-share.com business workflow solution for the New Zealand Mobile Telecom industry in June 09 to support Telecom Wholesale & Two Degrees Mobile, in providing mobile co-location provisioning, and compliance.

The New Zeland government introduced legislation in January 2009 for strict management and reporting of co-location for all existing cellular mobile providers.  The legislation covered over 500 pages of process and included fixed penalties for missing SLA’s and monthly reporting to the New Zealand Competition Commission

System Objectives

• Provide an online co-location provisioning system that is demand 24x7 access to all customers(Access Seeker/Providers)
• Add business value by including configured workflow process for stakeholders approval management
• Increase operational efficiency through integrated workflow.
• Provide an off shelf  system for regulatory compliance based on New Zealand legislation

Business Challenge

• Lack of automation and inconsistency in the offline system.
• Frequently changing business conditions.
• Nine different processes to manage with individual SLA’s linked to them.
• Over 250 sets of rules to be incorporated in the system for the co-located regulated process.
• A combination of over 400 workflow actions to be defined in the system to meet compliance.
• Significant risk and penalty costs imposed on non-compliant organizations by the New Zelaand government.
• Provide 24×7 application support.

Solution

• Assessment of the process and deployment of software as a service solution for New Zealand industry.
• Development of an online system to overcome the disadvantages of an offline system.
• Reports to track the penalty and compliance process.
• Jeopardy Management to help the users know which applications are exceeding the allocated time specificed by government legislation.
• Workflow based milestones to help the users keep the record of process flow that is being performed.
• Automated  workflow across multiple stakeholders.
• Integrated billing across the co-location process.
• 24×7 application support.

Business Benefits

• Fully Compliant system adhering to New Zealand regulatory environment at no additional cost to our customers.
• Full Disaster Recovery solution in place.
• Automated transparency throughout the process  ensuring full auditing across all parties
• Significantly reduce risk and penalty through automation and jeopardy management complaince.
• 3 click access to find a site and apply for a site data pack.
• On demand access seeker reports on all applications.
• Automated Access Seeker Forecast Process, with reporting linked to SLA reports.
• Fully hosted and managed software service, with round the clock application support.